Welcome to ShaggySwag, an online pet store based in the United States.
Through our online store, customers can browse a selection of pet products and place orders for delivery within the United States. We aim to provide a straightforward shopping experience with clear product information, transparent store policies, and accessible customer support.
Our Story
ShaggySwag is built around a simple purpose: to provide pet owners with practical, useful, and enjoyable products for the animals they care about.
Our online store brings together products covering different aspects of everyday pet life, including play, enrichment, feeding, comfort, and accessories.
As our online range develops, we may introduce new products, expand existing collections, and update product availability according to stock, supplier availability, and customer needs.
We understand that pets have different personalities, routines, sizes, activity levels, and preferences. Our product range is therefore organized to provide options for different types of everyday pet activities and requirements.
Our Online Pet Product Range
Our online store offers a selection of pet products covering everyday use, play, enrichment, feeding, comfort, and accessories.
Our online selection may include products such as:
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Dog toys and interactive products
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Cat toys and activity products
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Treat-dispensing and enrichment products
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Pet feeding bowls and feeding stations
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Cat furniture and resting products
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Dog and cat accessories
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Other practical pet products as our range develops
Products may be added, updated, temporarily unavailable, or discontinued as our online selection changes.
Customers should review the product information provided on each product page before placing an order.
Our Mission
Our mission is to provide customers with a simple and reliable way to shop for pet products online.
We aim to:
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Offer practical and engaging products for pets.
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Provide clear and useful product information.
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Help customers understand products before purchasing.
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Maintain transparent shipping, payment, return, and refund information.
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Provide clear business and contact details.
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Respond professionally to product and order inquiries.
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Continue developing our online product range over time.
We want customers to understand what they are purchasing before completing an order.
For this reason, we recommend reviewing available product descriptions, dimensions, materials, intended uses, variations, and relevant care or safety information before placing an order.
Choosing Suitable Pet Products
Every pet is different.
When selecting a product, customers should consider relevant factors such as:
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Pet type
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Age
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Breed
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Size
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Weight
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Strength
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Activity level
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Chewing behavior
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Individual habits and preferences
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Intended use of the product
Customers should select products that are appropriate for their individual pet.
Pet toys and accessories should be inspected regularly for signs of damage or wear.
Where appropriate, pets should be supervised while using toys or other products.
Any product that becomes damaged, broken, or unsuitable for continued use should be removed from use.
Product Information
Our online product pages may include information such as:
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Product name
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Product features
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Materials
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Dimensions or measurements
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Colors or variations
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Intended use
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Package contents
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Care information
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Safety information
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Product photographs
Customers should review the complete product information before placing an order.
We make reasonable efforts to ensure that product descriptions, specifications, and images are accurate.
However, minor differences may occasionally occur because of:
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Lighting conditions
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Photography
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Screen or device settings
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Packaging changes
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Manufacturing updates
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Minor production variations
Product Availability
Product availability may change from time to time.
Products may become unavailable because of:
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Stock changes
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Supplier availability
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Product updates
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Operational requirements
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Product discontinuation
New products may also be introduced as our online range develops.
Prices, colors, packaging, dimensions, materials, and specifications may occasionally change.
The information displayed on the relevant product page when an order is placed will normally apply to that order, subject to any obvious pricing, technical, or listing error and applicable law.
Shopping Online
Customers can use our online store to:
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Browse available pet products.
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Review product descriptions and details.
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View available product options or variations.
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Add products to the shopping cart.
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Complete payment through checkout.
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Receive order confirmation.
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Receive shipping and tracking information where available.
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Access our shipping, returns, payment, and other store policies.
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Contact ShaggySwag for customer support.
Our online store currently accepts eligible orders for delivery within the United States.
Shipping Information
Our current United States shipping terms include:
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Orders of $250.00 USD or more: Free Standard Shipping
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Orders below $250.00 USD: $10.00 Flat Rate Standard Shipping
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Processing Time: 1–2 business days
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Transit Time: 5–8 business days
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Total Estimated Delivery Time: 6–10 business days
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Online Order Cut-Off Time: 5:00 PM Eastern Time (ET)
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Shipping Destination: United States only
Delivery times are estimates and may be affected by carrier delays, public holidays, severe weather, peak periods, or other circumstances outside our reasonable control.
Complete information is available in our Shipping Policy.
Returns & Refunds
Eligible products may be returned in accordance with our Return & Refund Policy.
Our current return terms include:
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30-day return window from delivery
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0% restocking fee
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Change-of-mind returns must normally be unused and in their original condition.
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Customers are normally responsible for return shipping costs for change-of-mind returns.
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Damaged, faulty, defective, or incorrect items should be reported as soon as reasonably possible.
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Approved refunds are normally processed within 14 business days after an applicable returned item has been received, inspected, and accepted, or sooner where required by applicable law.
Full eligibility requirements and return conditions are available in our Return & Refund Policy.
Customer Support
ShaggySwag can assist customers with inquiries relating to:
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Online products
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Product information
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Existing orders
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Payments
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Shipping
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Tracking
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Delivery problems
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Damaged or incorrect items
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Order cancellations
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Returns
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Refunds
When contacting us about an existing order, please include your order number and a clear description of your inquiry where possible.
Our Online Store
ShaggySwag operates as an online pet store based in the United States, serving customers with eligible delivery addresses within the country.
Our online store allows customers to browse selected pet products, review product information, place orders, and contact us directly when assistance is required.
We aim to maintain clear business information and accessible customer support so customers can identify the business behind the online store and understand how to contact us.
Store Information
Business Name: ShaggySwag
Business Address: 240 Kent Avenue KB27, Brooklyn, NY 11249, United States
Official Online Store: shaggyswag.us
Email: support@shaggyswag.us
Telephone: +1 631 213 7176
Online Order Cut-Off Time: 5:00 PM Eastern Time (ET)
Important Information
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ShaggySwag is an online pet store based in the United States.
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Customers can browse and purchase selected pet products through our online store.
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Product availability may change without prior notice.
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Customers should review complete product information before ordering.
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Our online store currently delivers to eligible addresses within the United States only.
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Orders of $250.00 USD or more qualify for Free Standard Shipping.
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Orders below $250.00 USD have a $10.00 Flat Rate Standard Shipping fee.
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Order processing takes approximately 1–2 business days.
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Estimated transit time is 5–8 business days.
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Estimated total delivery time is 6–10 business days.
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Online order cut-off time is 5:00 PM Eastern Time (ET).
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Eligible returns are generally accepted within 30 days of delivery.
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No restocking fee is charged.
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Customers can contact ShaggySwag directly for product, order, shipping, payment, return, or refund inquiries.
Thank you for choosing ShaggySwag. We appreciate the opportunity to serve our customers and provide information about the pet products available through our online store.