Contsct Us

Welcome to ShaggySwag.

If you have a question about our products, an existing order, shipping, payment, returns, refunds, or any other inquiry, please contact us using the details below.

We aim to provide clear and helpful customer support and will respond to inquiries as soon as reasonably possible.

Customer Support

For general questions, product information, order assistance, or other inquiries, please contact us by email or telephone.

Email: support@shaggyswag.us

Telephone: +1 631 213 7176

Business Address

ShaggySwag
240 Kent Avenue KB27
Brooklyn, NY 11249
United States

What We Can Help With

Our customer support team can assist with inquiries relating to:

  • Product information

  • Product availability

  • Existing orders

  • Order status

  • Shipping and delivery

  • Tracking information

  • Payment inquiries

  • Damaged or incorrect products

  • Returns

  • Refunds

  • Order cancellations

  • General website inquiries

Order Inquiries

If you are contacting us about an existing order, please include your order number where possible.

Providing your order number and a clear description of the issue can help us identify your order and assist you more efficiently.

For product-related questions, please include the product name or relevant product details where available.

Returns & Refund Inquiries

If you need assistance with a return or refund, please contact us before sending a product back.

For damaged, defective, faulty, or incorrect products, please contact us as soon as reasonably possible and provide your order number together with relevant details or photographs where appropriate.

Eligible returns are generally accepted within 30 days of delivery, subject to our Return & Refund Policy.

We do not charge a restocking fee.

For complete information about eligibility, return conditions, refund processing, and return shipping, please refer to our Return & Refund Policy.

Shipping & Delivery Inquiries

For questions about delivery, shipping charges, processing times, tracking, or delivery problems, please contact us with your order number where applicable.

Our current standard United States shipping information includes:

  • Orders $250.00 or more: Free Standard Shipping

  • Orders below $250.00: $10.00 Flat Rate Standard Shipping

  • Processing Time: 1–2 business days

  • Transit Time: 5–8 business days

  • Estimated Total Delivery Time: 6–10 business days

  • Order Cut-Off Time: 5:00 PM Eastern Time (ET)

  • Delivery Area: United States only

Delivery estimates are not guaranteed and may vary due to carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for complete delivery information.

Contact Information

Business Name: ShaggySwag

Email: support@shaggyswag.us

Telephone: +1 631 213 7176

Business Address: 240 Kent Avenue KB27, Brooklyn, NY 11249, United States

Online Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Before Contacting Us

For faster assistance, please have the following information available when relevant:

  • Order number

  • Product name

  • Date of purchase

  • Description of your inquiry

  • Photographs of damaged or incorrect products, where applicable

We recommend using the email address above for inquiries that require order details, photographs, or supporting information.

Please do not share complete payment card numbers, passwords, or sensitive account credentials by email.

Thank you for choosing ShaggySwag. We appreciate your business and are happy to assist with your questions.