Payment policy

Effective Date: November 7, 2026

Welcome to ShaggySwag. This Payment Policy explains the payment methods, currency, payment authorization, security, billing information, shipping charges, and refund process for orders placed through our online store.

1. Accepted Payment Methods

The following payment methods may be accepted where available through our checkout:

Visa
Mastercard
American Express
Discover
JCB
Diners Club
Visa Electron
Maestro

Available payment methods will be displayed during checkout. Payment method availability may vary depending on the payment provider and transaction eligibility.

2. Payment Currency

All product prices and checkout payments are displayed and processed in United States Dollars (USD / $).

If your bank or payment provider uses another currency, currency conversion fees or other charges may apply according to your provider's terms.

Any applicable taxes and shipping charges will be displayed during checkout before payment is completed.

3. Payment Authorization

Payment must be successfully authorized before an order can be processed.

Payments may be declined if:

Card details are incorrect.
Sufficient funds are unavailable.
Billing information does not match the payment provider's records.
Your bank or payment provider rejects the transaction.
Additional security verification is required.

If payment authorization fails, the order may not be processed until a valid payment is completed.

4. Payment Security

Payments are handled through the payment processing systems available at checkout.

We take reasonable steps to support secure payment processing and protect customer information.

For your protection, never send your full card number, PIN, account password, or card security code by email.

For more information about how personal information is handled, please review our Privacy Policy.

5. Billing Information

Customers are responsible for providing accurate and complete billing and payment information at checkout.

This may include:

Full name.
Billing address.
City and state.
ZIP Code.
Email address.
Payment details required by the payment provider.

Incorrect or incomplete information may result in payment failure, order delays, or cancellation.

6. Shipping Charges

ShaggySwag offers Standard Shipping for eligible orders within the United States.

Our shipping charges are:

Orders of $250.00 USD or more: Free Standard Shipping
Orders below $250.00 USD: $10.00 Flat Rate Standard Shipping
Shipping Area: United States only

The applicable shipping charge will be displayed during checkout before payment is completed.

Our standard delivery estimates are:

Order Processing: 1–2 business days.
Transit Time: 5–8 business days.
Estimated Total Delivery: 6–10 business days.
Order Cut-Off: 5:00 PM Eastern Time (ET).

Delivery estimates may vary due to carrier operations, public holidays, weather conditions, or other circumstances outside our reasonable control.

For full details, please review our Shipping Policy.

7. Refunds

Approved refunds will normally be returned to the original payment method used for the purchase.

Our current return and refund conditions include:

Return Window: 30 days from delivery.
Restocking Fee: 0%.
Refund Processing Time: Normally within 14 business days after an authorized returned item has been received, inspected, and accepted, or sooner where required by applicable law.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

Refund eligibility, return shipping responsibilities, and applicable conditions are explained in our Return & Refund Policy.

8. Failed or Duplicate Payments

If your payment fails, please check your payment details or try another available payment method.

If you believe you have been charged more than once, please contact us at:

Email: support@shaggyswag.us

Please include your order number, transaction date, and a brief description of the issue.

For your security, do not send your full card number, PIN, password, or security code by email.

We will review the available transaction information and provide appropriate assistance.

9. Fraud Prevention

Orders may be reviewed for payment security or fraud prevention purposes.

We may delay, refuse, or cancel an order where suspicious or unauthorized payment activity is reasonably identified, where permitted by applicable law.

Additional payment verification may be requested where necessary.

If an order is canceled after payment has been collected, any refund due will be processed in accordance with applicable law and our store policies.

10. Contact Information

For payment, billing, transaction, or refund inquiries, please contact us:

Business Name: ShaggySwag